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Terms and Conditions

How we use your data and our terms and conditions for open programme and in-company training.

Data Protection

Art of Brilliance Ltd does not sell, trade or rent your personal information to others. This information will not be disclosed to any third party without your consent unless required by law.

The Data Protection Act allows you to have access to information held about you and, where appropriate, to have it corrected or deleted. There is a maximum charge of £10 for providing a copy. Visitors to our website responding to advertisements should satisfy themselves that they know how their personal information will be used.

Open programmes

Confirmation of booking

We will confirm your booking by email and ask for payment either by cheque or bank transfer. If you require, we will send you or your organisation an invoice

Payment

The fees for the training are due seven days before the day of the training. If the fees are not received on this due date we reserve the right to allocate the place to another delegate.

Cancellations and refunds

We regret that we can only accept cancellation of booked training with the following charges:

  • Cancellations more than 28 days from training: a full refund can be given.
  • Within 28 days of the training: 50 per cent refund.
  • Cancellation within 14 days of the training: no refund.

Postponement

If a delegate is unable to attend a booked and paid for open training programme we will accept a substitute delegate.

If we have to postpone an open training programme we will inform you in writing of an alternative date as soon as possible. If the alternative date is not convenient we will give a full refund of any fees paid.

In-company training

Confirmation of booking

We will confirm your booking by email when we have agreed the dates for the training.

Payment

We will invoice at the end of the month in which the training took place.

Cancellation

We regret that we can only accept cancellation of booked training with the following charges:

  • After the confirmation of a booking but more than 28 days from the first day of training, a fee of 25 per cent of the training fee is payable.

  • Within 28 days of the first day of training 50 per cent of the training fee is payable.

  • Within 14 days of the first day of the training, no refund. This reflects the fact that it is unlikely that other work can be sought at such short notice

All cancellations must be in writing and become effective only on the day received at our office.

Postponement

If the days booked for training are postponed the fees will be due on the original first day of training.

All postponements must be in writing and become effective only on the day received at our offices.

In the unlikely event that we have to postpone a training date we will inform you in writing of an alternative date as soon as possible.